Shipping policy
# Shipping Policy
At **MocOpsGear**, we are committed to delivering your orders quickly and safely. We partner with reliable express carriers to ensure standard, safe, and guaranteed shipping services for all our customers.
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## 1. Processing & Delivery Time
Total Delivery Time = **Order Processing Time + Shipping Time**
* **Order Processing Time:** 1 – 3 business days.
* **Shipping Time:** 3 – 4 business days.
* **Total Estimated Delivery Time:** 4 – 7 business days.
> **Please Note:** Orders placed on weekends or legal holidays will be processed on the following business day. Once your order is dispatched, a shipping confirmation email with a tracking number will be sent to you.
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## 2. Shipping Rates & Delivery Methods
We offer **FREE** standard shipping on eligible orders via trusted carriers, including **UPS** and **USPS**.
| Location / Service | Shipping Cost | Courier | Taxes / VAT | Estimated Shipping Time |
| :--- | :--- | :--- | :--- | :--- |
| Standard Shipping | **FREE** | UPS / USPS | No Extra Tax / Duties | 3 – 4 business days |
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## 3. Shipping Terms & Order Tracking
* **Tracking Your Order:** Once your package is shipped, you can track your order using the tracking number provided in your confirmation email.
* **Address Accuracy:** Please ensure all delivery details are correct and complete. Incorrect or missing address information may cause delays or delivery failure.
* **Customs & Unforeseen Delays:** Shipping times are estimates and may occasionally be affected by weather conditions, natural disasters, national holidays, or customs inspections. We are not responsible for carrier delays caused by these uncontrollable factors.
* **Returned Packages:** If a package is returned to us due to an incorrect/incomplete address or non-delivery, re-shipping arrangements will be subject to additional fees.
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## 4. Order Cancellations
* You may cancel your order for a **100% full refund** if you contact us before your order has been dispatched.
* **Orders cannot be canceled once the package has been shipped out.** If you no longer wish to keep the product after dispatch, please wait to receive the package and follow our **Return & Refund Policy**.
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## 5. Taxes & Duties
* For our customers, there are no hidden or extra taxes added at checkout—the final price displayed during checkout is the total price you pay.
* If a package is refused by the recipient upon delivery, the customer is responsible for the costs associated with returning the product back to our warehouse.
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## 6. Get in Touch
If you have any questions regarding your shipment or order status, please feel free to reach out to our customer support team:
* **Company Name:** MOG GROUP (SG) LIMITED
* **Company Address:** 3183 FREED DRIVE, STOCKTON, CALIFORNIA 95202
* **Phone:** +1 5763610086
* **Email:** [contact@mocopsgear.com](mailto:contact@mocopsgear.com)